Have you ever been in a high-pressure situation at work where you have not known how to react?


Or equally you think you could have reacted better?

Sometimes it can be very difficult to identify people’s emotions, including our own.

More often than not, anxiety about a situation comes from misinterpreting or not understanding how other people are feeling.

Do you feel like you have been struggling with recognising emotions in the workplace and it may potentially be influencing your personal goals.


Does this sound like you? If so, check out our tips below on how to improve Emotional Intelligence


Let’s start at the beginning what really is Emotional Intelligence?

Emotional intelligence is rapidly becoming a need in the workplace, but we still don’t really understand what it means.

And if we can’t define it, are we really using it effectively?

Daniel Goleman describes emotional intelligence as the ability to perceive, understand and manage both our own and another person’s feelings and emotions.

Sounds easy when it’s put like that right?


Now this is where things get trickier- It is broken down into 5 key components:

  1. Self-Awareness –being consciously aware of your own emotions, beliefs, strengths and weaknesses.
  2. Self-Regulation –the ability to control or manage emotions or impulses that may be disruptive or trouble making.
  3. Motivation – internal needs or goals that drive behaviour.
  4. Empathy – recognising and understanding another person’s emotions.
  5. Social Skills – being able to interact and communicate with other people through both verbal and non-verbal actions to reach a common goal.


But the reality is that NOT ONE SIZE FITS ALL and it is important that we aim to understand as individuals we all have different skills and desires in order to interact with each other more positively.


So, what are the main effects of having higher Emotional Intelligence in the workplace?


The Worlds Economic Forum now ranks Emotional Intelligence as number 6 in the top 10 skills professionals need to flourish in the workplace.

  1. Complex problem solving.
  2. Critical thinking.
  3. Creativity
  4. People management.
  5. Coordinating with others.
  6. Emotional intelligence.
  7. Judgement and decision making.
  8. Service orientation.
  9. Negotiation
  10. Cognitive flexibility.


So what does this all mean?


What does higher Emotional Intelligence mean for you?


You are more likely to achieve your goals- People with higher EI tend not to participate in procrastination- instead they are focused and motivated to reach their professional objectives. This leads to stronger levels of confidence and quicker success!


You are more likely to build stronger professional relationships- People with higher EI are more able to understand and empathise to how other employees are feeling and are more able to resolve workplace conflicts more effectively.


You are more likely to have a positive mind state- We often cannot communicate what we do not understand. People with higher EI are more able to identify negative feelings and productively regulate them into positive actions.


Do you feel that your own emotional intelligence could use some improvement?


Great News- It’s Never Too Late To Learn!


Often most people believe their emotional intelligence depends on their genetics.

The apple doesn’t fall to fall from the tree, right?


This is a skill anyone can learn and here’s some tips to get you started;


  • Start at the beginning- YOU! To understand how other people are feeling we must be able to understand our own emotions first. When you are feeling down about a situation ask yourself why and what can be done to resolve it.


  • You must practise! If you were about to run a marathon you would make sure you train. It is important to minimise procrastination and be able to build self-control.


  • Use reflection! Try to understand not only how you viewed that situation but also how others may have.


  • Ask the right questions! If you are not experiencing the feelings yourself, it is easier to dismiss a situation involving other people. Work together to understand how everyone is feeling in order to come to a solution.